Frequently Asked Questions

Probably everything you need to know about the product, features and data.

We are pleased that you would like to get to know our platform a little better.

Coindive is a cutting-edge crypto portfolio tracking platform that harnesses the power of community insights. We use advanced technology to monitor and analyze various cryptocurrency communities across multiple platforms, extracting the most relevant information, updates, and discussions to keep investors up-to-date about their favorite projects without having to scroll through thousands of messages on various platforms daily. Our personalized Watchlist Summary Report is AI-based, which means that it is tailored to the knowledge level of each user. This ensures that everyone can understand the information provided and make well-informed investment decisions. Whenever something unusual happens within the community or market, our Coindive alerts will notify users according to their preferences, allowing for proactive portfolio management. At Coindive, we're dedicated to providing our users with the latest and most accurate information to help them succeed in the ever-changing world of cryptocurrency.

1) Coindive is your ultimate guide to navigating the vast and enigmatic ocean of cryptocurrencies. Like the ever-changing seas, the crypto market is often turbulent, unpredictable, and brimming with uncharted territories. It can be stormy, tranquil, crystal-clear, or shrouded in murkiness, but beneath the surface lies a captivating world of hidden gems and treasures.

2) At Coindive, we believe that the deeper you delve into the crypto realm, the more you'll uncover its inherent beauty, serenity, and potential. Our dedicated community and advanced market tracking tools will help you chart a course through the wild waves and currents of the digital currency landscape, ensuring that you remain informed and equipped to make the best decisions possible.

Coindive tracks over 8,163 channels daily across Discord, Telegram, Twitter, Reddit, CoinMarketCap and Coingecko to collect data like follower counts, every text based data and every form of reactions to evaluate the attributes of the community by our unique metrics. Find out more about each metric in the section “Metrics” below.

Coindive offers a dashboard with top-performing coin metrics and recent trends, as well as a rankings page to explore the top 3000 cryptocurrencies based on various metrics. Its keyword explorer helps users identify coins related to specific trends, events, or discussions, while the coin pages offer in-depth analysis of individual cryptocurrencies' community and market data. Users can create a watchlist to monitor their favorite coins closely and receive customized alerts tailored to their investment interests. Coindive's personalized Watchlist Summary Report is AI-based and tailored to each user's knowledge level. Coindive alerts users whenever something unusual happens within the community or market, allowing for proactive portfolio management.

Coindive's target audience includes crypto investors of all types who want to stay informed about their investments, save time while keeping track of their portfolio, and consider community strengths as decision-making characteristics of their investments. The platform is designed for users who wish to quickly assess the performance of various cryptocurrencies, monitor significant events, and evaluate the overall health of communities behind different coins. Coindive caters to both long-term and short-term investors, offering valuable insights for effective decision-makin

Coindive offers a comprehensive free package with access to all of its features with just some limitations compared to the higher tier packages. A Premium Plan is available for users who want to access more alerts and additional benefits like ad-free experience and faster data refresh rates.

After registering and logging in, you can select your favorite coins and add them to your watchlist. This will enable Coindive to track the coins' community and market metrics more closely, providing you with customized alerts and insights.

We believe in the benefits of crypto for payment processing. However, due to the evolving regulatory landscape and other priorities we're focusing on, we haven't integrated it as a payment option yet. We truly care about your experience. If our payment options aren't suitable, please let us know, and we'll work together to find a solution.

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Coindive offers various alert types like Activity Alert, Popularity Alert, Sentiment Alert, Price Alert, Auto-Mention Alert, and Custom-Mention Alert. You can customize the sensitivity of these alerts and choose how you want to receive them, either through Telegram, email, or app notifications.

The Keyword Explorer allows you to search for specific terms and find out which crypto communities are discussing them the most. You can use this feature to identify coins involved in new trends or scandals, and track their community engagement related to the search term.

Coindive takes a transparent approach when it comes to handling fake followers. For follower counts, we rely on the measures and checks provided by the platforms themselves, and we intentionally do not manipulate any statistics. This enables our users to identify and question any suspicious movements using our tools. Our honest and transparent tracking aims to record such follower developments and not manipulate them, putting pressure on community owners as using fake followers can be counterproductive in this case.

It is important to note that the number of followers alone should not be used to evaluate the strength of a community. Instead, it should always be considered in combination with our additional community metrics.

For activity and sentiment metrics, we take great care to exclude bot and spam engagements from our models, ensuring that the data we present is as accurate and reliable as possible.

Currently, Coindive is available as a webapp for desktop and mobile devices, but a native mobile app is in development and will be released soon.

Coindive stands out by tracking all relevant platforms, not just Twitter, offering a sophisticated alert system, providing a comprehensive free package, focusing on simplicity in metrics and presentation, and enabling users to explore content with its unique keyword explorer feature.

Our Metrics

The Activity Score measures the activity level of a community compared to all other tracked communities on a scale from 0 to 100. A score of 100 means the community is the most active across all tracked communities.

The Inner Activity Development measures how the activity of a community has changed compared to the last days, according to its moving average. This measure is independent of other communities' activity and only evaluates the change within the community itself. It is a percentage value.

The Sentiment Score measures the mood of a community, ranging from -100 (worst sentiment or most bearish) to +100 (best sentiment or most bullish). We use a crypto-based artificial intelligence (deep learning) method specially designed for the crypto space to analyze messages, topics, and the use of emojis within the community. The price performance within the last 7 days also plays a minor role in the evaluation.

The CD-Score, or Coindive-Score, is a unique measure that shows how hot it is in a community on a scale from 0 (low heat) to 100 (high heat). A community can be hot in a negative way (e.g., due to a potential rugpull) or in a positive way (e.g., an upcoming launch). The CD-Score is based on the Activity Score, Inner Activity Score, and Sentiment Score.

The Follower Development is calculated by summing up the number of followers across all tracked platforms (such as Telegram, Twitter, Discord, Reddit, CoinGecko and CoinMarketCap) and comparing the total followers day by day. This helps to identify growth trends in the community. When a new channel is added to a coin that has already existed for a longer period and has experienced growth, we don't count those followers as new since they didn't join all at once. Instead, we calculate the development backwards linearly from the moment the channel was officially created. This approach ensures a more accurate representation of the community's growth over time.

Pricing

Coindive offers three pricing plans: Free, Traders, and Professionals. Each plan comes with a different set of features and limitations to cater to users with varying needs.

During the subscription process, you'll have the option to select either a monthly or yearly subscription. Choosing a yearly subscription will give you a decent discount.

Yes, you can upgrade or downgrade your plan at any time. Changes in features and limitations will be applied when you switch between packages.

No, there is no trial period available for any of the Coindive plans. You can start with the Free plan and upgrade to a higher-tier plan if you need additional features.

During the subscription process, there will be a field where you can enter your discount code. The discount will be applied to your total payment amount.

Coindive uses Stripe for payment processing, which supports a wide range of credit and debit cards, including Visa, Mastercard, American Express, and more.

If you reach the limit for a particular feature, you will receive a message prompting you to upgrade your plan to access additional features or expand your limits.

Yes, you can cancel your subscription at any time. However, keep in mind that refunds may not be available for the remaining subscription period.

No, there are no additional fees or hidden charges. The pricing for each plan is transparent and includes all the features and limitations stated.

If you have any questions or need assistance with your subscription, you can contact Coindive's support team through the provided contact channels, such as email or live chat.

Great question! There are a few key reasons why we have pricing tiers that limit the number of coins you can add to your watchlist:
1. API Costs: To provide you with the most comprehensive insights, we aggregate data from various platforms. While some of these platforms offer free access to their data, others like Twitter and Reddit have moved to a paid API model. This shift has a direct impact on our operational costs.
2. Self-Funded Journey: Coindive is a bootstrapped venture, meaning we don't have the luxury of external funding to fall back on. Every subscription directly contributes to keeping the platform up and running.
3. AI-Enabled Summaries: We utilize AI services to create tailored summaries based on the coins you've added to your watchlist. Each additional coin means more queries, and each query has a cost associated with it.

Your support is not just appreciated; it's vital for the continued improvement and sustainability of Coindive. We're always eager to hear your thoughts and feedback!